Digital Delivery

Last Updated: 20 July 2026

1. How Delivery Works

Alt F4 sells digital products — game keys, software licenses, gift card codes, and in-game currency codes — that are delivered electronically. Every order is stored in your account dashboard under your library, so you can retrieve your keys at any time.

Most orders are delivered within minutes. Not instantly — and we’ll tell you exactly why below, because we would rather be honest about a few minutes than promise you seconds and miss.

2. Delivery Timelines

  • Standard orders: Most orders are delivered within minutes. Your key is sent to your registered email address and made available in your account dashboard.
  • Why not instant: Two reasons, both honest. Every order is screened for fraud before payment is taken, and a key is only released once payment has actually gone through. And our supplier system checks for new orders on a short cycle rather than continuously — so there is a small, real gap between your payment clearing and your key arriving. It is usually a few minutes. We are not going to call that “instant.” See our Fraud Prevention policy for the full picture.
  • Orders held for review: A small number of orders are flagged by our fraud screening and need a closer look from a person. A held order has not been charged and has not been delivered — nothing is released until it clears. We aim to resolve held orders within 12 hours, and we will not leave one sitting longer than one business day. We will email you the moment your order is held — telling you why, and when to expect your key.
  • Pre-orders: Some products — titles not yet released — are sold as pre-orders. Your code is delivered on or shortly before the product's official release date. The expected delivery window is shown on the product page.

3. If Delivery Is Delayed

  • If your key hasn't arrived, check your account library and your spam folder first — then email support@altf4.codes and we'll sort it. A person reads that inbox.
  • Right to a refund for non-delivery: If we can't deliver within 30 days, you're entitled to a full refund to your original payment method.

4. Product Accuracy and Region Compatibility

Every key we sell is covered by our Activation Guarantee. If a key does not activate on the platform and in the region stated on its product page, you choose — a replacement or a full refund, within 30 days of delivery.

If a product we sold as valid for your region (or as not region-restricted) fails to activate purely because of a region restriction, that is our error, and it is covered.

Many products are deliberately region-restricted, and this is clearly labeled on each product page. Please check the region tag before you buy. If you knowingly buy a key labeled for a region other than your own, that is outside the Activation Guarantee — the key is not defective; it is doing exactly what the label said it would do. When you add a region-restricted product to your cart, you will be asked to confirm you have reviewed the region requirement.

This activation guarantee is provided in addition to, and does not limit, replace, or exclude, any non-excludable statutory rights or consumer guarantees available to you under applicable local law.

5. Trade Compliance

Alt F4 sells to customers in the United States only. Our checkout is geo-restricted. All digital sales are subject to U.S. export regulations.

6. Activation Problems

Once a code has been revealed or delivered, it is considered used. If you hit an activation error — for example "invalid code" or "duplicate key":

  1. Email support@altf4.codes.
  2. Include your Order Number and a screenshot of the exact error message.

We verify claims within 2 business days — usually much sooner. If the key does not activate, you choose: a replacement, or a full refund. See our Refund Policy and our Activation Guarantee.