Orders & Delivery

How long delivery takes

Most orders are delivered within minutes.

We don't say "instant," and the reason is worth thirty seconds of your time. Two things happen between your payment and your key:

  1. Every order is screened for fraud before payment is taken. A key is only released once payment has actually completed.
  2. Our supplier system checks for new orders on a short cycle rather than continuously.

So there is a small, real gap — usually a few minutes. Calling that "instant" would be the easy thing to write and the wrong thing to promise. Full detail: Digital Delivery.

Where your key appears

Three places, all at once:

  • On screen, immediately after your order completes.
  • In your email, at the address on the order.
  • In your account library, saved permanently so you can retrieve it any time.

If it's not in your email, check your spam folder before anything else. That resolves most "missing key" reports.

If your order is held

A small number of orders are flagged by fraud screening and need a person to look at them.

A held order has not been charged and has not been delivered. Nothing is released until it clears. If you've been charged, your order was not held.

We will email you the moment it happens — telling you why, and when to expect your key.

We aim to resolve held orders within 12 hours, and we will not leave one sitting longer than one business day.

Being held is not an accusation. It's a routine check, and it exists to protect you as much as us: if someone tries to use your card here, the order has to pass screening before anything is delivered or charged. Why we do it this way: Fraud Prevention.

Pre-orders

Pre-ordered products are delivered on or shortly before the product's release date — not at purchase. The expected delivery window is shown on the product page.

You can cancel a pre-order for a full refund at any time before the code is delivered to you.

If your key hasn't arrived

  1. Check your account library. It's there permanently, even if the email went missing.
  2. Check your spam folder.
  3. Email support@altf4.codes. A person reads that inbox.

If we can't deliver, you get a full refund to your original payment method. If we cannot deliver within 30 days — or, for pre-orders, within a reasonable period after the stated release — you can cancel for a full refund. See Digital Delivery.

If your key arrived but doesn't work, that's a different thing and it's covered: Refunds & Guarantee.